Jordan 1 Retro Low OG 'White Neutral Grey'

Business Name: UAORANGES ONLINE SHOP
DTI Registration: Registered with the Department of Trade and Industry (DTI)
DTI Registration Number: [6722941]
Official Website: UAORANGES.COM

Official Facebook Page: https://www.facebook.com/uaorangesv2

UAORANGES ONLINE SHOP is an online retail business specializing in footwear and other selected products. We serve customers nationwide through our official website and online platforms.

Our business is properly registered with the Department of Trade and Industry (DTI), and we strive to provide customers with transparent ordering information, product updates, quality-check documentation, and reliable delivery arrangements.

For customer inquiries, order assistance, and after-sales concerns, please contact us through our official Facebook page:

Official Facebook:
https://www.facebook.com/uaorangesv2

By placing an order with UAORANGES ONLINE SHOP, you acknowledge and agree to the following terms and conditions.

A. Order Confirmation

Before completing your order, please carefully verify the following:

Shoe size
Model/design
Colorway
Quantity
Other selected product specifications

Once an order has been confirmed, please make sure that all selected details are correct.

B. Quality Check Photos

After completing your order, customers are encouraged to message our official Facebook page:

https://www.facebook.com/uaorangesv2

We will provide quality-check (QC) photos of your item through Messenger before it is shipped to the Philippines.

QC photos are provided to allow customers to check the general condition, colorway, design, and other visible details of the item before international shipment.

C. QC Timeline

QC photos are generally provided within approximately 2–4 days.

However, this timeframe may vary depending on:

Product availability
Factory or supplier processing time
Made-to-order products
Production schedules
Other circumstances beyond our control

For made-to-order products, additional processing time may be required.

D. Estimated Arrival in the Philippines

The usual estimated arrival time is approximately 7–10 days after the item is processed and shipped.

Please note that the stated ETA is an estimate and not a guaranteed delivery date.

Delays may occur due to circumstances beyond our control, including:

Severe weather conditions
International shipping delays
Customs clearance
Customs inspections
Transportation disruptions
Other unforeseen logistical circumstances

Customers acknowledge that these circumstances may affect the estimated arrival date.

E. Arrival Notification

Once your order arrives in the Philippines, UAORANGES ONLINE SHOP will notify you through your registered email address and/or Messenger account.

We may also provide photos of the received package or item from our end for documentation and order confirmation.

F. Local Delivery

After your order arrives in the Philippines, we may arrange local delivery through a third-party courier, depending on your location and delivery requirements.

Available delivery options may include:

Lalamove
LBC
Other appropriate third-party delivery services when necessary

Local delivery fees are generally separate from the product price and will be paid by the customer.

For applicable COD deliveries, the customer will pay the corresponding delivery amount directly to the courier upon delivery.

UAORANGES ONLINE SHOP respects the privacy of our customers and is committed to protecting personal information provided to us.

Information We May Collect

Depending on your order or inquiry, we may collect information such as:

Full name
Contact number
Email address
Delivery address
Order details
Payment-related information necessary to process your order
Messages and other information voluntarily provided by the customer

Use of Customer Information

Customer information may be used only as reasonably necessary to:

Process and fulfill orders
Arrange delivery
Contact customers regarding their orders
Provide QC updates
Respond to inquiries and concerns
Process refunds or order-related requests
Maintain transaction and business records
Comply with applicable legal and regulatory requirements

Protection of Personal Information

We take reasonable measures to protect customer information against unauthorized access, disclosure, alteration, misuse, or loss.

UAORANGES ONLINE SHOP does not sell or intentionally disclose customer personal information to unrelated third parties for their own marketing purposes.

Information may only be shared with appropriate service providers when reasonably necessary to complete a transaction, such as payment processors, courier and delivery providers, or when disclosure is required by law or a valid legal process.

Customers are encouraged to provide only accurate information necessary to complete their transactions.

By placing an order or communicating with UAORANGES ONLINE SHOP, you acknowledge that your information may be processed as reasonably necessary to fulfill your order and provide customer service.

We carefully inspect and document orders as part of our quality-control process. Please read the following policy before placing an order.

A. Made-to-Order Items

Cancellation is strictly not allowed for made-to-order items once production or processing has started, even if the item has not yet arrived in the Philippines.

This is because the item has already been ordered or placed into production specifically for the customer.

B. Orders Already Arrived in the Philippines

Once an order has arrived in the Philippines, order cancellation or changes are no longer allowed.

Customers are therefore strongly encouraged to carefully verify their size, design, colorway, and other order details before confirming their purchase.

C. Damaged Items or Missing Accessories

If an item arrives with a legitimate shipping-related damage or missing accessories that were supposed to be included with the order, the customer must immediately contact UAORANGES ONLINE SHOP and provide clear photo and/or video evidence.

The item may need to be returned to us for inspection and verification.

If the claim is verified and approved, UAORANGES ONLINE SHOP will provide a full refund for the affected item, subject to the applicable return and verification process.

Customers should retain the original packaging and any relevant accessories until the concern has been resolved.

D. Important Reminder

Normal variations in product appearance, manufacturing details, packaging, or other characteristics that are inherent to the product are not automatically considered defects.

All return and refund requests are subject to verification.

For questions regarding:

Orders
Product availability
QC photos
Delivery
Payments
Returns and refunds
Other customer concerns

Please contact our official Facebook page:

UAORANGES ONLINE SHOP
https://www.facebook.com/uaorangesv2

For faster assistance, please send us your order number and relevant order details when contacting us.

We will do our best to respond and resolve customer concerns as quickly as possible.

Customers may also visit our physical showroom:

UAORANGES VALENZUELA

Please note that our showroom does not operate on a continuous walk-in basis. Availability may vary depending on our schedule and operations.

Please contact us and arrange an appointment before visiting the showroom.

This allows us to properly accommodate customers and ensure that someone is available to assist you.

For showroom inquiries and appointments:

Official Facebook:
https://www.facebook.com/uaorangesv2

By placing an order through UAORANGES ONLINE SHOP, the customer confirms that they have read and understood the applicable Terms & Conditions, Privacy Policy, and Return & Refund Policy.

Customers are encouraged to review all product details, size information, order specifications, estimated timelines, and applicable policies before completing their purchase.

UAORANGES ONLINE SHOP reserves the right to update these policies when necessary to reflect changes in our business operations, applicable regulations, payment processes, delivery arrangements, or customer service procedures.